Guides·Real-estate media

Aryeo changed the order form — what should a media shop check before orders go wrong?

Check four things the morning you notice a change: that your team still lands on the right order form for each office and region, that the fields you copy from the concierge email still exist and mean the same thing, that your saved views and filters still show what they used to, and that anything automated against the form has stopped rather than guessed. Aryeo usually announces big changes with an opt-in window; smaller ones simply appear.

Anton Osipov · Updated September 16, 2026

What changed in 2026, and how it arrived

Over the summer of 2026 Aryeo merged most of the orders page into the listings page and moved several controls behind panels you have to click open. Shops got a heads-up of about a day, then a month-long opt-in period before the switch became permanent. Around the start of September the order form changed again. None of it was announced in a way that reached the person keying orders at 7 a.m.

Owners describe it the same way every time: nothing changed on their end, and they still had to fix it. The point of this page is to make that fix a checklist rather than a surprise.

The same-morning checklist

Do this before the first order of the day goes in, not after the first complaint.

  • Order forms: open each one you use (the concierge form for each office or region, the general form). Confirm the dropdown that picks the form still defaults the way your team expects — the wrong default is how concierge orders end up on the retail form.
  • Fields: address, square footage, access instructions, lockbox code, gate code, appointment notes, the agent lookup. If a field moved behind a panel, the person copying from the email will miss it.
  • Products: packages and add-ons in the catalog, especially anything you retired or renamed at the same time. A retired product still referenced by a habit — or an automation — is a silent wrong order.
  • Scheduling: the slot picker, the time zone it shows, and whether same-day booking still behaves the same.
  • Saved views: any filter your team uses to review the day (orders to check, deliveries due) — merged pages often drop them.
  • Automation: anything that fills the form for you must have stopped and told you, not placed orders against a page it no longer understands.

If something automated is placing your orders

The test is simple: after a change, did it hold the orders and say why, or did it keep going? An order-entry automation should be built to refuse when the form no longer looks the way it expects. The orders wait in the inbox, your team keys them by hand for a day, and the automation is repaired — nothing is lost and nothing wrong is placed.

If instead it kept submitting, check the last day of orders against the emails one by one. Look for the four common misses: wrong order form, wrong agent (matched by name instead of email), wrong add-on for that office, wrong time. Fix those in Aryeo before the photographer is dispatched.

Ask whoever built it two questions: how do we know it stopped, and who fixes it, by when. If the answers are “you’ll notice” and “when they have time”, the automation is a liability during every Aryeo release.

Making the next change boring

Keep the concierge order form as untouched as you can — it is the one your automation and your habits depend on. Make catalog changes on a known date, tell whoever maintains your order entry a week ahead, and watch the first morning. Shops that do this treat an Aryeo release as an afternoon, not a week.

Concierge Order Intake, our module for exactly this job, stops and labels the held orders when the form changes; the optional monthly plan covers watching Aryeo and Spiro for changes and repairing what they break. Without the plan, the repair is quoted before it is done.

Questions people ask

How do I know Aryeo changed something?

Usually because a field is not where it was. Aryeo emails about larger changes with an opt-in window; smaller layout changes just appear. A saved view that suddenly shows nothing, or an automation that suddenly holds every order, is the tell.

Will an Aryeo change create wrong orders on its own?

Not by itself. Wrong orders come from a person or an automation continuing to fill the form by habit after it changed — the wrong default form, a moved field, a retired product. The checklist above catches all four.

Should order-entry automation keep running through a change?

No. It should stop when the form no longer matches what it expects, hold the orders and tell you why. Keying by hand for a day is cheaper than a day of wrong orders.

Does this apply to Spiro too?

Yes. Spiro changes less often, but the same checklist applies: order pages per region, the fields you copy, the products, the slot picker, and whether anything automated stopped.

The module that places concierge orders in Aryeo or Spiro and stops, rather than guesses, when the form changes.